This is the second one I’ve had to have replaced since I bought it, I think in June of 2012.
Or less than a year ago.
The problem with both my Kindle Fire’s that caused them to be replaced was they reached a point where they refused to recharge. The KF doesn’t have a replaceable battery.
They have changed the design, I’m assuming because of this recharging problem. The new one they sent is charged by USB on my computer. The power doesn’t seem to last as long as the old one. And it seems to require longer to charge than the original one.
I am generally a HUGE fam of Amazon. I have AmazonPrime and use it constantly. But I gotta say, I was a little annoyed by my interaction with them over the Kindle.
This is apparently a problem they knew about, or had learned about at some point. Even if we assume that they were replacing the 2nd Kindle Fire in June of 2012 (and I’m not at all clear they were) it was only six months old. Surely, they anticipated these things were going to last more than six months!
I I guess I was happy that they replaced it, but was a little disappointed that they didn’t handle it better.
One the one hand, the woman at Amazon did replace the Kindle and was generally nice about it. But on the other hand, she sort of made it sound like she was doing me a huge favor by doing so.
Now don’t get me wrong. I LOVE Amazon and I love my new Kindle as much as I loved my last. I just sort of wish I could create a lasting relationship with one Kindle instead of having to make it my own every few months.
Anyone have any similiar experiences with Amazon?