When companies, that have me under a barrel, ask as if I had a choice, “is that o.k. with you?”

I have had the unfortunate experience of returning two relatively (at least for me) high ticket items for service to the manufacturer.

Both of these items have been less than three months old.  I’ve called the 1-800 numbers and talked to the person who answers and is obviously reading some kind of script.

On both occasions they have asked in very earnest voices, “Is that o.k. with you?”  I get it.  This is how the repair system works.  I have to send it off to someplace for people to look at it who will then decide whether to send me a new one or repair the one I’ve got.  I get that.  But I *HATE* it that the manufacturers seem intent on acting as if I had a choice.